Shipping Policy

Who We Are

Pet Supplies Plus, Inc. ("we," "us," or "our") operates the website nest-and-nuzzle.com (the "Site"). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

Free Shipping: We offer free shipping on all orders.

Shipping Range

Delivery Area: We currently ship within our service regions.

Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

Processing Time: Orders are processed within 1-2 business days, Monday to Saturday.

Cut-off Time: Orders placed before 22:00 (GMT-08:00) Pacific Standard Time (Los Angeles) will be processed the same day; those placed after will be processed the next business day.

No Shipping Days: Orders are not processed on Sunday or public holidays.

Delivery Time

Estimated Delivery: Orders typically arrive within 2-4 business days after processing, depending on the destination.

Total Delivery Time: 2-6 business days.

Shipping Process

Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.

Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.

Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

Returns Policy: For detailed return instructions, please refer to our Returns Policy.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

Email: contact@nest-and-nuzzle.com
Phone: +13132179307
Address: 17197 North Laurel Park Drive, Livonia, MI 48152 (Suite 402)

Last updated: 17-7-2025